Paying the Rent

You should make sure that you pay your rent every Monday. However if you decide to pay on a monthly basis, you should pay in advance. Some rents will include a service charge for additional services such as gardening; community lighting and cleaning, fire alarm systems and emergency care line (Gofal Môn/Lifeline). These charges will be notified on your tenancy agreement.

How to pay

You can pay your rent in any number of ways:

1. At a ‘Pay Point’ terminal’

   Pay Point terminals can be found at all Post Offices and numerous shops and supermarkets.

   Your personal Rent Payment Card is designed to make your payment quick, easy and convenient.

   Simply present this card together with your cash or cheque (cheques should be made payable to ‘Post Office Counters Ltd’). The Post Office will issue you with a receipt which you should keep in the card wallet as proof of payment. Please allow 4 days for your payment to reach us.

   If your card is lost, damaged or stolen please contact Cymdeithas Tai Eryri immediately for a replacement

2. By Direct Debit from the Bank

   Your local office can give you a direct debit form so that you can pay your rent by direct debit from your bank or building society. Your bank/building society will pay us direct and you can choose to pay on a weekly or monthly basis.

3. At your local office

   You can pay your rent by calling in to your local office. If you do decide to make payments at your local office, please make sure that the member of staff who receives your payment provides a receipt and that you keep it safe.

4. By bank card

   You can also pay your rent by using any of the bank cards shown on the right side of this page.

   All you need to do is phone any of our offices with the following details:

   • Card Number
   • Type of card
   • Expiry date
   • Issue Number
   • The amount you wish to pay
   • Confirm who’s name is on the card

   For security reasons and peace of mind, if any member of staff telephone you to ask for a payment – please ask them to confirm your tenancy number or property code. The relevant officer will be able to provide you with this information.